Frequently Asked Questions
What kind of payment do you accept and when is it due?
Payment is due on the day of service. We accept cash, cheque, Visa and MasterCard. You can arrange to pay us ahead of time, or you can leave the payment on the kitchen counter. We have no problem with you leaving cash for your team to pick up and turn into the office. If we can’t trust them with cash, we sure wouldn’t let them enter your home.
Do I need to supply anything?
No, we provide everything we need to clean your home. We do this so that our employees are familiar with the products and tools they use. We use only professional grade products and equipment.
Do I need to be at home for my house cleaning?
No, you do not NEED to be home as long as we have a key or a method of entry. If you CHOOSE to be home, we are fine with that too, after all it is YOUR home. We have great systems in place to keep your keys secure and coded without your personal information.
Do I need to sign a contract for house cleaning services?
No contract, we want you to keep us because you love us not because you signed a contract.
What if I need to cancel my scheduled house cleaning service?
We require two business days notice to cancel or reschedule recurring service in order to have adequate time to fill the spot reserved for you. Less than the required notice will result in a $100 cancellation fee.
What if I find a problem with the service?
Although we do not anticipate there being any problems with your service, we are human, and so there is a possibility that we might make a mistake. If that happens do not worry, we will take care of it. Our 100% 24 Hour Guarantee means that we will get it right, or make it right, if notified within 24 hours. All you have to do is respond to the one question multiple choice email you received that day. If you rate our service with a Yellow Light or a Red Light, we will contact you as ASAP to fix it.
What if something gets broken during my house cleaning?
It’s a sad thing, but even with considerable care, accidents can happen. If something gets broken during your home cleaning we will leave you a note, and contact you to arrange replacement or repair . We ask that any irreplaceable items or small items of high value (like the fine bone china ballerina that once belonged to your Great Great Grandmother) please be put away in a safe place on cleaning day.
I have two big dogs. Is this going to be a problem?
Our staff is Pet-Friendly and so unless your pets act in a ferocious manner, it’s all good. They may even get spoiled with love. If we have any concerns about your pets during the cleaning we will let you know so that we can come up with a sustainable game plan. So the answer is: don’t worry about it until we are worried about it.
What do I do if I need extra work done?
Call our office at least one day in advance so that we can schedule any extra time that might be required.